Delivery Information

 

How much does delivery cost?

Delivery is FREE on orders over £35.  Please select the free delivery option at the checkout.

For orders below £35 delivery is charged at £4.75.

 

Where do you deliver to?

We currently offer delivery for web orders to Mainland UK addresses only.

If you would like delivery to any other destination please contact customer services using our query form under the ‘contact us’ page or email info@cutagen.com with your requirements and we will advise you of the shipping costs to your desired destination.

 

How long do deliveries take?

All orders placed before Midday (1200hrs) Monday to Friday (excluding bank holidays) will be despatched on the next working day.

Orders of less than 2kg will be dispatched by Royal Mail and should arrive within 3-5 working days.

Orders over 2kg may be dispatched by Royal Mail or a courier and should arrive within 5 working days.

 

What happens if I am out when the courier comes?

No problem. Our couriers will either leave the parcel with a neighbour, leave it somewhere safe, or will take it away again for redelivery. They will place a card through your door to let you know that they have been, and what action they have taken.

 

Can I order a delivery to go to my place of work, or another address?

Yes, that is no problem. When ordering, please put in the delivery address you require and give us your billing address as well.

 

Can I cancel or change my order?

We cannot currently cancel or change orders. Please return your order following the returns process. 

 

 

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